Terms & Conditions

1. Agreement to these Terms

These Terms & Conditions (“Terms”) are an agreement between you and MilkEntry (“MilkEntry”, “we”, “us” or “our”) for use of the MilkEntry website, mobile application, APIs, subscription services and related features (together, the “Service”). By creating an account, accessing the Service or selecting “I agree” where shown, you accept these Terms and the Privacy Policy.

If you use the Service for a dairy, company, collection centre or other organisation, you confirm that you are authorised to bind that organisation. If you do not agree, do not create an account or use the Service.

2. Eligibility and accounts

You must be legally able to enter into this agreement and meet any minimum age requirement that applies where you live. You must provide accurate, current registration information and update it when it changes.

MilkEntry uses mobile-number and OTP-based authentication in the current account flow. You are responsible for the device, phone number, OTPs, tokens and other credentials used to access your account. Do not share OTPs, use another person’s account, bypass authentication, or permit access to data you are not authorised to access. Tell us promptly if you suspect compromise.

You are responsible for activity performed through your account and for ensuring that staff, employees, agents or other users who access your organisation’s account follow these Terms.

3. The MilkEntry Service

MilkEntry provides tools for dairy operations, including milk purchase and sale entries, customer and buyer/seller management, daily records, billing sessions, bill generation, transactions, receivable and payable tracking, reports, sharing and printing. Features may differ by account type, plan, device, region, permissions, backend configuration and app version.

MilkEntry is a record-keeping and workflow tool. It does not independently verify the accuracy, legality, ownership, quality, quantity, price, tax treatment or payment status of information entered by you. Review important records, bills, reports and payment decisions before relying on them.

4. Acceptable use

You may use the Service only for lawful dairy, business, administrative and personal purposes supported by the Service. You must not:

• break applicable law, regulation, contract or third-party rights;
• enter, export, share or process another person’s data without appropriate authority;
• attempt unauthorised access, probe or bypass security, or interfere with the Service;
• upload malicious code, unlawful, deceptive, infringing, abusive or harmful content;
• reverse engineer, copy, resell, frame, scrape or build a competing service from the Service, except where law expressly permits it;
• use automated requests or communications in a way that harms the Service, recipients or messaging providers; or
• misrepresent MilkEntry’s records, reports, billing output or communications as official verification by MilkEntry.

5. Plans, subscriptions and payments

Available plans, access periods, prices, currency, descriptions, limits and eligibility are shown from the active MilkEntry plan catalogue and are confirmed by the backend during registration and checkout. A plan is not active until the payment has been successfully processed, verified and activated by the Service.

Payments may be processed by Razorpay or another configured payment provider. You agree to provide accurate payment and billing information and to comply with the provider’s terms. MilkEntry may receive payment status, order references and verification data, but payment credentials are handled by the payment provider.

Taxes, discounts, refunds, cancellations, failed payments, duplicate charges and other payment outcomes are handled according to the applicable order terms, payment-provider rules and applicable law. Contact support@milkentry.com with the order or payment reference; do not send full card numbers or OTPs. Deleting an account does not by itself promise a refund or cancel a separate payment obligation.

We may decline, suspend or correct a checkout if a plan is invalid, expired, unavailable, misconfigured, fraudulently obtained or cannot be verified.

6. Your content and data

You retain responsibility for the dairy records, customer details, images, documents, reports, messages and other material you submit (“Your Content”). You grant MilkEntry a limited, non-exclusive right to host, process, back up, synchronise, display, transmit and otherwise use Your Content only as needed to operate, secure, support and improve the Service and meet legal obligations.

You represent that you have the rights, permissions and lawful basis needed for Your Content, including any customer, farmer, employee, location, financial or identity information. You must maintain appropriate offline or exported records for your business. The Service may not be your only copy of important data.

You can request account deletion through the Account Deletion page. Deletion is subject to the retention provisions in the Privacy Policy.

7. Intellectual property

MilkEntry and its licensors own the Service, software, design, branding, documentation, graphics and other materials, excluding Your Content and third-party materials. These Terms give you a limited, revocable, non-transferable right to use the Service while your account and applicable plan are active. No ownership is transferred to you.

You may send suggestions or feedback. You allow MilkEntry to use feedback without restriction or payment, provided it does not identify your confidential business information.

8. Availability and third-party services

We work to keep the Service reliable, but availability can be affected by maintenance, connectivity, device limitations, app-store rules, printers, messaging networks, payment providers, hosting providers and other third parties. Features may be changed, limited, suspended or discontinued when reasonably necessary for security, maintenance, legal, commercial or technical reasons.

Third-party services, including payment gateways, SMS, WhatsApp or other messaging channels, app stores, Firebase services, hosting providers and device or printer systems, are governed by their own terms and privacy notices. MilkEntry is not responsible for third-party outages, delivery failures, fees, content or policies.

9. Support and communications

Support is available through the channels described on the Support page and through in-app support features where enabled. We may contact you about account security, service operation, support requests, payments, plan status and material changes. You are responsible for checking important notices and keeping your contact information current.

10. Suspension, termination and account deletion

You may stop using the Service and request account deletion at any time. MilkEntry may suspend or terminate access if you breach these Terms, create security or legal risk, fail to pay an applicable charge, misuse the Service, or where required by law. Where practical, we will provide notice and an opportunity to address the issue.

On deletion or termination, access may stop immediately, active sessions or tokens may be invalidated, and Your Content may become inaccessible. Some information may remain as described in the Privacy Policy for legal, payment, security, audit, backup or dispute purposes. Account deletion is not reversible through the public website.

11. Disclaimers

To the maximum extent permitted by law, the Service is provided on an “as available” and “as is” basis. We do not promise that the Service will be uninterrupted, error-free, secure, compatible with every device or printer, or suitable for every dairy workflow. We do not provide legal, tax, accounting, financial, veterinary, food-safety or other professional advice. You should obtain independent advice and validate important operational or financial decisions.

12. Limitation of liability

To the maximum extent permitted by law, MilkEntry and its service providers will not be liable for indirect, incidental, special, consequential or punitive losses, loss of profits, revenue, goodwill, business opportunity, data or expected savings arising from or related to the Service. To the extent liability cannot be excluded, our aggregate liability for a claim relating to the Service will be limited to the amount you paid to MilkEntry for the affected Service during the twelve months before the event giving rise to the claim, or the minimum amount required by applicable law. Nothing in these Terms limits liability that cannot lawfully be limited.

13. Indemnity

To the extent permitted by law, you agree to defend and indemnify MilkEntry and its service providers against claims, losses, liabilities, costs and reasonable expenses arising from Your Content, your misuse of the Service, your breach of these Terms, or your violation of another person’s rights or applicable law.

14. Changes and general terms

We may update these Terms when the Service or applicable law changes. We will update the effective date and provide additional notice where required. If a provision is unenforceable, the rest of the Terms remain effective. A failure to enforce a provision is not a waiver. You may not transfer this agreement without our consent; we may transfer it as part of a business reorganisation or transfer of the Service.

The governing law, courts and formal notice details must be completed after the MilkEntry service operator’s legal entity and jurisdiction are confirmed. Until then, applicable mandatory consumer and privacy protections remain unaffected.