MilkEntry help center
Keep your dairy moving. We’re here when you need us.
Find practical guidance for account access, milk records, billing, reports, sharing, printing and subscriptions. If you still need help, send the registered mobile number and a clear description of the issue.
Primary channel
Email support
For account, billing, product, privacy and deletion questions.
support@milkentry.com ↗
In the app
Help & Support
If Help & Support is enabled in your app, use it to review FAQs or submit a support request with your account context.
Before you write
- Update MilkEntry to the latest available version.
- Check your internet connection and device date/time.
- Include the exact error, screen name and a screenshot if safe.
- Never send an OTP, password or full payment-card number.
Common help topics
Confirm that you entered the mobile number registered to the account, that the device has network access, and that you are using the newest code. Do not share the code with anyone. If the code has expired or repeated requests are being rate-limited, wait and try again. If the issue continues, email support with the registered number and approximate time of the attempt.
Check the selected customer, date, shift, milk type, quantity and rate before saving. For bills or reports, confirm that the relevant entries and billing session are complete. Keep a screenshot of the record and note the account role and app version before contacting support. MilkEntry does not independently verify the operational data entered by your team.
Keep the app open, confirm a stable connection, avoid clearing app data while records are pending, and check whether the account has the required permissions. If a record appears duplicated or missing, stop making repeated edits and contact support with the date, customer or entry identifier, device, app version and a screenshot.
Check that the printer is powered on, paired or reachable, has paper and supports the selected print method. Confirm the correct printer in the app and try a small test. If you use a Bluetooth printer, keep the device nearby and check Bluetooth permissions. Include the printer model and the exact document type if you contact support.
Plan access is activated only after the payment gateway and MilkEntry backend verify the order. Keep your payment or order reference, do not pay repeatedly, and email support if the status does not update. Payment credentials and OTPs should never be sent to support.
Open MilkEntry, sign in, open the sidebar, select Delete Account and confirm. Read the Account Deletion page for the effect of deletion and retention details. If you cannot access the app, contact support from the account email where available or include the registered mobile number so ownership can be verified.
Need a human answer?
Send the details through email or use the contact form. Include only the information needed to locate your account and reproduce the issue.