Delete your MilkEntry account

Steps to delete your account

1. Open the MilkEntry mobile app.
2. Log in to the account you want to delete.
3. Open the sidebar menu.
4. Select Delete Account.
5. Review the warning and confirm the deletion.

What happens after confirmation?

• MilkEntry revokes the account’s active authentication tokens so existing sessions cannot continue to use the account.
• The backend marks the account as deleted. Deleted accounts are excluded from normal active-account and customer views.
• Account access and the associated dairy workspace may no longer be available to you. This can affect milk entries, customers, bills, reports, transactions, settings and shared records connected to the account.
• The request does not automatically create a refund. If you have a payment or subscription question, contact support@milkentry.com with the order reference.
• The request is logged for security and operational accountability. Do not send an OTP or password to support.

Retention and deletion timeline

The current MilkEntry backend performs a soft deletion by recording a deletion timestamp and clears authentication tokens. That takes effect when the deletion operation succeeds.

The current project does not publish a fixed number of days for permanent removal from backups, audit logs, payment or accounting records, support history, fraud-prevention records, or other legally required records. Those records may be retained only for the period necessary for legal compliance, payment reconciliation, security, dispute resolution or backup operations, and then deleted or anonymised under the applicable retention schedule.

If you need confirmation about a particular record or have a privacy-rights request, email support@milkentry.com and include the registered mobile number. We may verify ownership before discussing account information.